Bespoke Atelier

Help

Making sure our emails reach you

Restock alerts, appointment confirmations and consignment updates all come from noreply@bespoke-atelier.shop. If they are landing in junk — or not arriving at all — these six steps take under a minute and fix it for good.

The checklist

  1. Save us as a contact

    Add noreply@bespoke-atelier.shop to your address book or contacts. Most inbox providers deliver mail from known contacts straight to the inbox, every time.

  2. Mark our first email as “Not junk”

    If a Bespoke Atelier email lands in Junk or Spam, open it and choose Not junk (Outlook / Apple Mail) or Report not spam (Gmail). One correction teaches your provider where our mail belongs.

  3. Move it to your Primary inbox

    Gmail users: drag our email from Promotions into Primary and accept the prompt to always do this. Restock alerts are time-sensitive — pieces are one of one.

  4. Add a filter that never sends us to junk

    Create a rule for messages from bespoke-atelier.shop and set it to never send to spam (Gmail: Settings → Filters; Outlook: Settings → Junk email → Safe senders; Apple Mail: Rules).

  5. Check your filters if nothing arrives

    Search your mailbox for bespoke-atelier including Junk, Promotions and Archive. Corporate mailboxes sometimes quarantine new senders — ask your IT team to allow our domain.

  6. Reply to us once

    A single reply is the strongest possible signal to your provider that our emails are wanted. Reply to any confirmation email and we will read it.

Still nothing?

If an email address bounces repeatedly, our system stops sending to it to protect delivery for everyone else. Sign up again with a different address, or write to us and we will restore your alerts by hand.